FREQUENTLY ASKED QUESTIONS
We’ve aimed to make this process as easy as possible. If you follow these steps, your desired item will be on its way to you as quickly as possible.
Find an item you wish to order. Once you’re happy, click the ‘Add to cart’ button and the item will be added to your shopping cart. You can now continue to checkout or keep browsing and adding more items into your shopping cart.
Remember you can check the contents of your shopping cart and the total cost at any time by hovering over the Shopping cart link at the top of the page and click ‘Shopping cart’. Whilst in the shopping cart area you can remove items from your shopping cart or alter the quantity required at any time.
Once you’ve finished shopping, click on the shopping cart icon located at the top right of each page and choose ‘Checkout’.
If you are an existing Audiotehnika customer, and have not yet logged in, you will be prompted to enter your username and password before being presented with your order summary on screen.
If you’re a new Audiotehnika customer, you’ll need to register your details. Registering makes it easier to place orders in the future. The online instructions will guide you through the registration process.
Once you are logged in, you will need to confirm your delivery address and then proceed to take payment. Enter your payment details and click Confirm order. You should then see your online order confirmation with order number. An email confirmation will also be sent to your registered email address.
You can also checkout without registering an account with us.
We can ship to an alternative delivery address if you are logged into your account. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. If checking out as a guest your order will be dispatched to your billing address.
Once you have placed your order, we will send you an order confirmation email. Please contact Customer Service if you have not received this email.
We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it; you’ll need to return the item following our Returns procedure. Read our ‘Refund & Returns’ policy for details on how to do so.
If your order has already been dispatched from our warehouse, you’ll need to return the item following our Returns process in the event of any unwanted products.
If the item is out of stock, regrettably, you won’t be able to place your order at this time. Our Customer Service may be able to provide an estimated due date for you. If you have placed an order and we find that the item is no longer available we will drop you an email to let you know and refund you to the card you paid us to.
Shipping charges for your orders will be calculated and displayed at checkout.
Shipping method: Standard
Shipment cost: 6€
Estimated delivery time: 2-4 business days
Actual shipping costs may vary because some items are charged at the dimensional weight instead of the actual weight. Shipping and handling charges are based on the product type, quantity, weight, processing, packaging and shipping destination.
Every effort will be made to deliver the goods to you as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.
If you place your order before 3pm you should expect to receive your order within 2 – 4 working days on standard delivery. Please note that orders placed during the weekend or on official holidays, will be processed the next working day.
We deliver worldwide. We are only able to ship to residential and business addresses. We are unable to ship to PO Boxes.
We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address. If this affects an order you place, we’ll notify you as soon as possible.
Order Received – We have received your order but we haven’t processed it yet.
Order Processing – Your order could be at any point between the warehouse receiving it and dispatching your goods.
Order Complete – We have completed your order in our warehouse. Once the courier has collected it, you will receive confirmation from them.
We work closely with our courier to deliver your parcel. If you have not received an email with tracking in 48 hours, please contact our Customer Service.
If you are not going to be in when they arrive, our courier will either leave the parcel with a neighbor or leave a card to advise you where your order was left.
If your order has been damaged in transit please contact our Customer Service, where one of the team members will be happy to help.
For damaged products, incomplete orders or dispatched orders that don’t arrive within the expected time period, please email our Customer Service, or call us on +371 2 911 6796, 10am – 6pm Monday – Friday.